Privacy Policy

1.1 Overview

Neural Actors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or use our services (collectively, the "Services").

We take your privacy seriously and have developed this policy to help you understand what information we collect, how we use it, and what choices you have regarding your information. By accessing or using our Services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

This Privacy Policy applies to all information collected through our Services, as well as any related services, sales, marketing, or events. Please read this Privacy Policy carefully as it will help you understand our practices regarding your information and how we will treat it.

If you do not agree with the terms of this Privacy Policy, please do not access or use our Services. If you have any questions or concerns about our privacy practices, please contact us at hello@neuralactors.com.

1.2 Definitions

To help you better understand this Privacy Policy, here are some key terms and their definitions:

• "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This may include your name, email address, postal address, phone number, IP address, and other similar information.
• "Non-Personal Information" means information that does not identify you and cannot be used to contact you personally, such as demographic information, browser types, domain names, and statistical data about your use of our Services.
• "User Content" means any content that you submit to our Services, including scripts, prompts, or other inputs used to generate content.
• "Generated Content" means videos, images, or other content created using our AI technology based on your inputs.
• "Cookies" are small files placed on your device that allow us to recognize your browser and remember certain information. We use cookies and similar technologies to enhance your experience, analyze usage, and improve our Services.
• "Data Controller" means the entity that determines the purposes and means of processing personal information. Neural Actors is the data controller for personal information collected through our Services.
• "Data Processor" means the entity that processes personal information on behalf of the data controller. We may use third-party service providers as data processors to help us deliver our Services.
• "GDPR" means the General Data Protection Regulation, a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area.
• "CCPA" means the California Consumer Privacy Act, a state statute intended to enhance privacy rights and consumer protection for residents of California.

These definitions are provided to help you understand our privacy practices and may not have the same meaning as similar terms used in other contexts or jurisdictions.

2.1 Information You Provide

We collect information that you voluntarily provide to us when you register for an account, express an interest in obtaining information about us or our Services, participate in activities on our Services, or otherwise contact us. The personal information we collect may include:

• Account Information: When you create an account, we collect your name, email address, username, password, and other information necessary to establish and maintain your account.
• Profile Information: You may choose to provide additional information for your profile, such as a profile picture, company name, job title, or other details that help us personalize your experience.
• Payment Information: If you subscribe to our paid services, we collect payment information, including credit card details, billing address, and other financial information necessary to process your payment. Note that payment information is processed by our third-party payment processors, and we do not store complete credit card information on our servers.
• User Content: We collect the content you submit to our Services, including scripts, prompts, or other inputs used to generate content. This may include text, images, or other media that you upload or create using our Services.
• Communications: If you contact us directly, we may collect additional information you provide in your communications, including the contents of your message, any attachments you may send, and other information you choose to provide.
• Survey Responses: We may collect information when you voluntarily complete a customer survey, provide feedback, or participate in market research activities.

You are under no obligation to provide us with personal information of any kind. However, your refusal to do so may prevent you from using certain features of our Services that require registration or personal information to function properly.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). However, if you choose to include such information in your User Content, we may process it as part of providing our Services to you.

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information about your device and your interaction with our Services. This information does not reveal your specific identity but may include:

• Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, network information, IP address, and browser type and version.
• Usage Information: We collect information about your interactions with our Services, such as the pages or content you view, your searches, the features you use, your session duration, the time and date of your visits, and other actions you take on our Services.
• Location Information: We may collect information about your approximate location based on your IP address or more precise location information if you grant us permission to do so through your device settings.
• Log Data: Our servers automatically record information created by your use of our Services, including your IP address, browser type, operating system, referring/exit pages, clickstream data, landing page, and date/time stamps.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing behavior and to better understand how you use our Services. For more information about our use of cookies and your choices regarding cookies, please see our Cookie Policy.
• Analytics Information: We may use third-party analytics tools to help us measure traffic and usage trends for our Services. These tools collect information sent by your device or our Services, including the web pages you visit, add-ons, and other information that assists us in improving our Services.

The information we collect automatically may be combined with other information we collect directly from you to help us understand how our Services are being used, improve the content and functionality of our Services, and provide a better user experience.

You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our Services. For more information about our use of cookies and how to manage your preferences, please see our Cookie Policy.

3.1 Provide and Improve Services

We use the information we collect for various purposes related to providing, maintaining, and improving our Services. These purposes include:

• Providing the Services: We use your information to provide you with access to our Services, process transactions, fulfill your requests, and enable you to use our features and functionalities.
• Account Management: We use your information to create and maintain your account, authenticate your identity, and provide you with customer support.
• Content Generation: We use your User Content, including scripts, prompts, and other inputs, to generate videos, images, and other content using our AI technology.
• Service Improvement: We analyze how you use our Services to improve our existing features, develop new features, and enhance your user experience.
• AI Training and Development: We may use your User Content and Generated Content to train and improve our AI models and algorithms, which helps us enhance the quality, accuracy, and capabilities of our Services.
• Personalization: We use your information to personalize your experience with our Services, such as by providing tailored content, recommendations, and features based on your preferences, usage patterns, and other factors.
• Analytics and Research: We use your information to conduct research, analyze trends, and gather statistics about how our Services are used, which helps us better understand our users and improve our Services.
• Security and Fraud Prevention: We use your information to monitor and prevent fraudulent activity, unauthorized access to your account, and other security issues.
• Legal Compliance: We use your information to comply with applicable laws, regulations, and legal processes, such as responding to lawful requests from public authorities.

We may combine different types of information we collect about you to achieve these purposes. For example, we may combine information you provide directly with information we collect automatically to personalize your experience and improve our Services.

We process your information for these purposes based on our legitimate interest in providing, maintaining, and improving our Services, your consent where required, the necessity to perform our contractual obligations to you, and/or to comply with our legal obligations.

3.2 Communications

We may use your information to communicate with you for various purposes, including:

• Service-Related Communications: We may send you service-related communications, such as confirmation emails when you create an account, notifications about changes to our Services, security alerts, and support messages. These communications are necessary to provide you with our Services and do not require your consent.
• Marketing Communications: With your consent or where permitted by applicable law, we may send you marketing communications about our products, services, events, promotions, and other information that may be of interest to you. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in each communication or by updating your communication preferences in your account settings.
• Surveys and Feedback: We may send you surveys or request your feedback to help us improve our Services. Your participation in these activities is voluntary, and you can choose not to respond.
• Administrative Communications: We may send you administrative communications, such as information about your account, billing notifications, changes to our terms or policies, and other important announcements. These communications are necessary for the administration of our Services and cannot be opted out of.

We may communicate with you through various channels, including email, in-app notifications, push notifications, SMS messages, and other means. You can manage your communication preferences and opt out of certain types of communications through your account settings or by contacting us directly.

We respect your privacy and will honor your choices regarding communications. If you opt out of marketing communications, we may still send you service-related and administrative communications as necessary to provide you with our Services.

4.1 Service Providers

We may share your information with third-party service providers who help us deliver and improve our Services. These service providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to maintain the confidentiality and security of your information. Our service providers may include:

• Cloud Storage Providers: We use cloud storage providers to store and process your information, including your User Content and Generated Content.
• Payment Processors: We use payment processors to process your payments and manage your subscription. These providers collect and process your payment information directly.
• Analytics Providers: We use analytics providers to help us understand how users interact with our Services and to improve our Services based on this information.
• Customer Support Providers: We use customer support providers to help us respond to your inquiries and provide you with assistance.
• Email and Communication Providers: We use email and communication providers to send you service-related communications, marketing communications, and other messages.
• Security and Fraud Prevention Providers: We use security and fraud prevention providers to help us protect our Services and users from unauthorized access, fraud, and other security threats.
• Hosting and Infrastructure Providers: We use hosting and infrastructure providers to host our Services and ensure their availability and performance.

We carefully select our service providers and require them to implement appropriate security measures to protect your information. We do not authorize our service providers to use or disclose your information for their own marketing or other purposes.

If you would like more information about our service providers or have questions about how they process your information, please contact us at hello@neuralactors.com.

4.2 Legal Requirements

We may disclose your information if we believe in good faith that such disclosure is necessary to:

• Comply with Applicable Law: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests, including to meet national security or law enforcement requirements.
• Protect Our Rights: We may disclose your information to enforce our Terms of Service, protect our rights, privacy, safety, or property, or the rights, privacy, safety, or property of our users or others.
• Prevent Harm: We may disclose your information to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
• Respond to Legal Process: We may disclose your information in response to court orders, subpoenas, or other legal processes.

When possible and appropriate, we will notify you of any legally compelled disclosure of your information, unless prohibited by law or court order or when the request is an emergency. We may challenge such demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper authority.

We will only disclose the specific information requested and necessary to comply with the legal requirement or to protect our rights or the rights of others.

4.3 Business Transfers

If Neural Actors is involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

In such event, Neural Actors will endeavor to direct the transferee to use your information in a manner that is consistent with this Privacy Policy. However, we cannot promise that the new entity will have the same privacy practices or treat your information the same as described in this Privacy Policy.

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, we will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information, as well as any choices you may have regarding your information.

We will also notify you of any material changes to our Privacy Policy as a result of such a transaction, as described in Section 1.3 (Changes to Privacy Policy).

5.1 Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the nature of the information and the purposes for which it is used. We use the following criteria to determine how long we retain your information:

• Account Information: We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your account information within 30 days, except as noted below.
• Payment Information: We retain payment information as required by applicable tax and accounting laws, typically for 7 years after the transaction.
• User Content: We retain your User Content for as long as your account is active or as needed to provide you with our Services. If you delete specific User Content, we will delete it from our active systems within 30 days, but it may remain in our backup systems for up to 90 days.
• Generated Content: We retain your Generated Content according to your subscription plan. For more information, see Section 5.3 (Generated Content Retention).
• Communications: We retain communications with you for as long as necessary to provide you with our Services and to comply with our legal obligations. If you delete your account, we may retain certain communications, such as those related to legal matters or disputes.
• Log Data and Analytics: We retain log data and analytics information for up to 12 months to help us understand how our Services are used and to improve our Services.
• Marketing Preferences: We retain information about your marketing preferences until you opt out or request that we delete this information.

We may retain your information for longer periods if required by law, regulation, or legal process, or to protect our rights or the rights of others. For example, we may retain information related to legal disputes or investigations for longer periods.

If you have questions about our retention periods or would like to request that we delete your information, please contact us at hello@neuralactors.com.

5.2 Account Deletion

You can delete your account at any time by accessing your account settings or by contacting us at hello@neuralactors.com. When you delete your account, the following will occur:

• Account Information: We will delete or anonymize your account information, including your name, email address, and other personal information, within 30 days of your request.
• User Content: We will delete your User Content from our active systems within 30 days of your request, but it may remain in our backup systems for up to 90 days.
• Generated Content: The retention of your Generated Content depends on your subscription plan. For more information, see Section 5.3 (Generated Content Retention).
• Payment Information: We will retain payment information as required by applicable tax and accounting laws, typically for 7 years after the last transaction.
• Communications: We may retain certain communications, such as those related to legal matters or disputes, as required by law or to protect our rights.
• Anonymized Data: We may retain anonymized or aggregated data derived from your use of our Services, which cannot be used to identify you, for analytical and research purposes.

Please note that deleting your account may not immediately remove all of your information from our systems due to technical limitations, legal requirements, or legitimate business purposes. For example, we may need to retain certain information to prevent fraud, comply with our legal obligations, resolve disputes, or enforce our agreements.

If you have subscribed to our Services, deleting your account will cancel your subscription at the end of your current billing period. You will not receive a refund for any fees already paid.

If you have questions about account deletion or need assistance, please contact us at hello@neuralactors.com.

6.1 Access and Update

You can access and update certain information about your account directly through your account settings. For example, you can:

• Update Your Profile Information: You can update your name, email address, password, and other profile information through your account settings.
• Manage Your Subscription: You can view, change, or cancel your subscription through your account settings.
• Access Your User Content: You can access, edit, or delete your User Content through your account.
• Access Your Generated Content: You can access, download, or delete your Generated Content through your account.
• Update Your Communication Preferences: You can update your communication preferences, including opting out of marketing communications, through your account settings or by following the unsubscribe instructions in our communications.

If you need assistance accessing or updating your information, or if you need to access information that is not available through your account settings, please contact us at hello@neuralactors.com. We will respond to your request within a reasonable timeframe.

Please note that we may ask you to verify your identity before responding to your request, to ensure that we are providing information only to the person who is authorized to receive it.

6.2 Data Subject Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws. These rights include:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.
• Right to Data Portability: You have the right to request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit this information to another data controller.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as when the processing is based on our legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable data protection laws.

To exercise these rights, please contact us at hello@neuralactors.com. We will respond to your request within the timeframe required by applicable law, typically within one month. We may extend this period by up to two additional months if necessary, taking into account the complexity and number of requests.

Please note that these rights are not absolute and may be subject to limitations. For example, we may not be able to delete your personal information if we are required to retain it for legal or regulatory purposes, or if it is necessary for the establishment, exercise, or defense of legal claims.

If you are not satisfied with our response to your request, you have the right to lodge a complaint with a supervisory authority in the country where you live, work, or where you believe a breach of data protection law has occurred.

6.3 California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.

• Right to Know: You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
  • The categories of personal information we collected about you;
  • The categories of sources for the personal information we collected about you;
  • Our business or commercial purpose for collecting or selling that personal information;
  • The categories of third parties with whom we share that personal information; and
  • The specific pieces of personal information we collected about you.
• Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
• Right to Opt-Out of Sale: We do not sell your personal information as defined by the CCPA. However, if we engage in such activity in the future, we will update this Privacy Policy and provide you with the opportunity to opt out of the sale of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
  • Deny you goods or services;
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • Provide you a different level or quality of goods or services; or
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

To exercise your rights under the CCPA, please contact us at hello@neuralactors.com. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may make a verifiable consumer request twice within a 12-month period.

Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We will respond to your request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

7.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption: We use industry-standard encryption technologies to protect your personal information during transmission and at rest. This includes Transport Layer Security (TLS) for data in transit and AES-256 encryption for data at rest.
• Access Controls: We implement strict access controls to limit access to your personal information to authorized personnel only. Access to sensitive data is granted on a need-to-know basis and is subject to strict authentication and authorization procedures.
• Authentication: We use multi-factor authentication for administrative access to our systems and encourage our users to enable two-factor authentication for their accounts.
• Network Security: We employ firewalls, intrusion detection systems, and other network security measures to protect our infrastructure from external attacks and unauthorized access.
• Regular Security Assessments: We conduct regular security assessments, including vulnerability scanning and penetration testing, to identify and address potential security vulnerabilities.
• Employee Training: We provide regular security awareness training to our employees to ensure they understand their responsibilities in protecting your personal information.
• Physical Security: We implement physical security measures to protect our facilities and equipment, including access controls, surveillance systems, and environmental controls.
• Data Backup: We maintain regular backups of our systems and data to ensure that we can recover from data loss or corruption.
• Incident Response: We have established incident response procedures to detect, investigate, and respond to security incidents in a timely manner.

While we take reasonable steps to protect your personal information, no security system is impenetrable, and we cannot guarantee the absolute security of your information. The transmission of information via the internet is not completely secure, and any transmission is at your own risk.

You also play a role in protecting your personal information. It is important that you maintain the security of your account credentials and notify us immediately of any unauthorized use of your account or any other breach of security.

We regularly review and update our security measures to address new and evolving threats and to incorporate advances in security technologies and practices.

8.1 Transfer Mechanisms

Neural Actors is based in the United States, and we may transfer your personal information to the United States and other countries that may have different data protection laws than those in your country of residence. When we transfer your personal information across international borders, we take steps to ensure that your information is protected and that such transfers comply with applicable data protection laws.

For transfers of personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection by the European Commission, we implement appropriate safeguards, including:

• Standard Contractual Clauses: We use the Standard Contractual Clauses approved by the European Commission to transfer personal information from the EEA, United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection. These clauses require the recipient of the data to provide the same level of protection as required under the GDPR.
• Supplementary Measures: In addition to the Standard Contractual Clauses, we implement supplementary measures as necessary to ensure an adequate level of protection for your personal information, taking into account the nature of the data, the purpose of the processing, and the laws and practices of the recipient country.
• Data Processing Agreements: We enter into data processing agreements with our service providers that process personal information on our behalf, requiring them to implement appropriate technical and organizational measures to protect your personal information and to process it only in accordance with our instructions.
• Privacy Shield: While the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield frameworks are no longer valid mechanisms for transferring personal information from the EEA, United Kingdom, or Switzerland to the United States, we continue to comply with the Privacy Shield Principles with respect to personal information transferred under these frameworks.

By using our Services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, including the United States, which may have different data protection rules than those in your country.

If you have questions about our international data transfer mechanisms or would like to request a copy of the Standard Contractual Clauses or other safeguards we use, please contact us at hello@neuralactors.com.

9.1 Age Restrictions

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If you are under 18 years of age, please do not use or access our Services at any time or in any manner. If you are a parent or legal guardian and you believe your child has provided us with personal information without your consent, please contact us at hello@neuralactors.com, and we will take steps to delete such information from our systems.

We understand the importance of protecting children's privacy, especially in an online environment. We comply with the Children's Online Privacy Protection Act (COPPA), which requires parental consent for the collection of personal information from children under the age of 13, and similar laws in other jurisdictions.

Our Terms of Service require all users to be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years of age. If we learn that we have collected personal information from a child under the age of 18, we will take steps to delete that information as quickly as possible.

If you believe that a user under the age of 18 has provided us with personal information, please contact us at hello@neuralactors.com.

10.1 Third-Party Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Neural Actors. This Privacy Policy applies only to our Services. We have no control over, and assume no responsibility for, the privacy policies or practices of any third-party websites, applications, or services.

When you click on a link to a third-party website, application, or service, you will be directed to that third party's site. We encourage you to review the privacy policies of every third-party website, application, or service that you visit or use, including those third parties you interact with through our Services.

We may use third-party services to support our Services, such as:

• Analytics Services: We use third-party analytics services, such as Google Analytics, to help us understand how users interact with our Services. These services collect information about your use of our Services and may use cookies or similar technologies to collect information about your browsing behavior.
• Cloud Storage Services: We use third-party cloud storage services to store and process your information, including your User Content and Generated Content.
• Customer Support Services: We use third-party customer support services to help us respond to your inquiries and provide you with assistance.
• Email and Communication Services: We use third-party email and communication services to send you service-related communications, marketing communications, and other messages.
• Payment Processing Services: We use third-party payment processing services to process your payments and manage your subscription.

These third-party services may have access to your personal information as necessary to perform their functions, but they are contractually obligated not to disclose or use it for any other purposes. We carefully select these third-party services and require them to implement appropriate security measures to protect your information.

While we make reasonable efforts to ensure that these third-party services protect your information, we cannot guarantee that they will maintain the same level of protection as described in this Privacy Policy. We encourage you to review the privacy policies of these third-party services to understand how they collect, use, and share your information.

11.1 Contact Information

If you have any questions, concerns, or comments about this Privacy Policy, our privacy practices, or if you would like to exercise your rights with respect to your personal information, please contact us using the following information:

• Email: hello@neuralactors.com
• Website: www.neuralactors.com/contact

For specific inquiries, you may also use the following email addresses:

• Security Issues: security@neuralactors.com
• Legal Matters: hello@neuralactors.com
• Data Subject Rights: hello@neuralactors.com
• General Support: hello@neuralactors.com

We will respond to your inquiry as soon as possible, typically within 30 days. If we need additional time to respond, we will let you know.

Please note that communications made through our Services' email and messaging systems do not constitute legal notice to Neural Actors or any of its officers, employees, agents, or representatives.