Last updated: March 1, 2025
These Terms of Service ("Terms") govern your access to and use of the Neural Actors website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you may not access or use our Services.
By creating an account, subscribing to our Services, or otherwise using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms form a legally binding agreement between you and Neural Actors regarding your use of the Services.
If you are using our Services on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" will refer to that entity.
Throughout these Terms, the following definitions apply:
We reserve the right to modify these Terms at any time at our sole discretion. If we make changes to these Terms, we will provide notice of such changes by updating the "Last Updated" date at the top of these Terms and by posting a notification within the Services, sending you an email, or by other means. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.
We encourage you to review these Terms frequently to stay informed about our legal terms. If you do not agree with the revised Terms, you must stop using the Services. If you continue to use the Services after the revised Terms become effective, you will be deemed to have accepted the revised Terms.
For material changes to these Terms or in how we use your personal data, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
To access certain features of the Services, you must register for an account. When you register, you will be required to provide accurate, current, and complete information about yourself as prompted by our registration form. This information may include your email address and other contact details.
You must be at least 18 years of age or the age of legal majority in your jurisdiction (whichever is greater) to register for an account. By registering, you represent and warrant that you meet this age requirement.
You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
We reserve the right to refuse registration, cancel accounts, or remove or edit content at our sole discretion. We may suspend or terminate your account in accordance with Section 8 (Term and Termination) of these Terms.
You are solely responsible for all activity that occurs under your account. You agree to:
You may not transfer, sell, or assign your account to any third party. Any attempt to do so will be considered a violation of these Terms.
You acknowledge that Neural Actors is not responsible for third-party access to your account that results from theft or misappropriation of your account credentials.
The security of your account relies on your protection of your password and email verification codes. You are responsible for maintaining the security of your account credentials and for any activities or actions under your account.
We use email verification codes as part of our security measures. These codes are sent to your registered email address and must be entered to verify certain actions, such as logging in from a new device or making significant account changes. You must keep these verification codes confidential and not share them with anyone.
We implement reasonable security measures to protect your account information. However, we cannot guarantee absolute security. You acknowledge that:
If you become aware of any unauthorized use of your account or any other security breach, you must notify us immediately at hello@neuralactors.com.
Neural Actors offers various subscription plans that provide access to different features and capabilities of our Services. The details of each subscription plan, including pricing, features, and limitations, are described on our pricing page at neuralactors.com/pricing.
Each subscription plan includes a specific allocation of video minutes per month. A "video minute" refers to the duration of the final generated video content. Unused video minutes do not roll over to the next billing cycle unless explicitly stated in your subscription plan.
We reserve the right to modify, terminate, or otherwise amend our subscription plans at any time. If we make material changes to existing subscription plans, we will provide notice to affected subscribers as described in Section 1.3 (Changes to Terms).
By subscribing to a plan, you acknowledge that you have reviewed and understand the features, limitations, and pricing of your selected subscription plan.
We may offer a free trial period for certain subscription plans. The specific duration and features of any free trial will be described at the time you sign up. Unless otherwise stated, free trials are limited to new users who have not previously subscribed to our Services.
During the free trial period, you will have limited access to certain features of our Services, as specified at the time of registration. Free trial users may be limited to a specific number of video generations, and generated videos may include watermarks or other limitations.
You may be required to provide payment information to start a free trial. By providing payment information, you authorize us to automatically begin charging you for a subscription at the then-current rate upon expiration of the free trial period unless you cancel your subscription before the end of the free trial period.
We reserve the right to modify or terminate free trials at any time, without notice and in our sole discretion. We may limit eligibility for free trials to prevent abuse and may revoke a free trial if we determine that you are not eligible.
If you do not want to be charged after your free trial, you must cancel your subscription before the end of the free trial period. You can cancel your subscription at any time as described in Section 3.4 (Subscription Changes and Cancellation).
By subscribing to a paid plan, you agree to pay all fees associated with your subscription. All fees are in U.S. dollars and are exclusive of any applicable taxes unless otherwise stated.
Subscription fees are billed in advance on a recurring basis, depending on the billing cycle you select (e.g., monthly or annually). You authorize us to charge your designated payment method for all fees incurred in connection with your account.
If your payment cannot be completed for any reason, including expiration of your payment method, insufficient funds, or otherwise, we may suspend or terminate your access to the Services until payment is received. For failed or declined payments, we may reattempt to process your payment after updating your payment information.
We use third-party payment processors to process payments. Your use of these payment services may be subject to additional terms and conditions and privacy policies of those third-party providers.
Prices and availability of any features are subject to change at any time. We will provide notice of any price changes as described in Section 1.3 (Changes to Terms).
Unless otherwise required by law, payments are non-refundable and there are no refunds or credits for partially used periods. However, we may approve a refund in certain circumstances at our sole discretion.
You may change your subscription plan at any time by accessing your account settings or contacting our customer support. If you upgrade to a higher-tier plan, the change will take effect immediately, and you will be charged a prorated amount for the remainder of your current billing cycle. If you downgrade to a lower-tier plan, the change will take effect at the start of your next billing cycle.
You may cancel your subscription at any time through your account settings or by contacting our customer support. If you cancel your subscription, you will continue to have access to the Services until the end of your current billing period, after which your access will be downgraded to the free tier or terminated, depending on the available options at that time.
Cancellation will take effect at the end of your current billing cycle, and you will not receive a refund for any fees already paid. Upon cancellation:
We reserve the right to modify, suspend, or discontinue any aspect of our subscription plans at any time. If we discontinue a subscription plan, we will provide affected subscribers with advance notice and, where appropriate, offer a comparable replacement plan or a prorated refund.
If you have questions about your subscription, billing, or cancellation, please contact us at hello@neuralactors.com.
The Services, including all content, features, and functionality thereof, are owned by Neural Actors, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Our intellectual property includes, but is not limited to:
Nothing in these Terms grants you a right to use any of Neural Actors' names, logos, domain names, or other distinctive brand features without our prior written consent. Any use of the Services not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.
You may not copy, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, sell, rent, lease, loan, or distribute any material from our Services without our express prior written permission, except as expressly set out in these Terms.
Subject to your compliance with these Terms, including payment of all applicable fees, Neural Actors grants you ownership rights to the specific output videos and other content generated through your use of the Services ("Generated Content"), with the following conditions and limitations:
You acknowledge that the AI actors, templates, and other pre-designed elements available through the Services remain the intellectual property of Neural Actors, and your ownership rights extend only to the specific Generated Content created using these elements, not to the elements themselves.
Neural Actors makes no representations or warranties about the suitability of Generated Content for any purpose, including commercial use, and you are solely responsible for ensuring that your use of Generated Content complies with all applicable laws and regulations.
While you retain ownership of your Generated Content as described in Section 4.2, you grant Neural Actors a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, distribute, prepare derivative works of, display, and perform the Generated Content for the following limited purposes:
This license does not grant Neural Actors the right to sell your Generated Content to third parties or to use your Generated Content for marketing purposes without your explicit consent.
You understand and agree that Neural Actors may need to make changes to your Generated Content to comply with technical requirements, legal or regulatory obligations, or to address potential legal issues.
This license survives termination of your account or these Terms, solely for the purpose of allowing Neural Actors to maintain the integrity of the Services and to comply with legal obligations.
Your ownership and use of Generated Content are subject to the following restrictions:
Neural Actors reserves the right to remove or disable access to any Generated Content that violates these restrictions or that we reasonably believe may give rise to liability or violate any law or regulation.
You acknowledge that Neural Actors has no obligation to monitor the Generated Content you create, but we may do so to ensure compliance with these Terms, to comply with applicable law, or to respond to lawful requests by public authorities.
If you become aware of any Generated Content that violates these Terms, please report it to us at hello@neuralactors.com.
You agree not to use the Services in any way that:
Violation of these prohibitions may result in termination of your access to the Services and may subject you to liability for any resulting harm.
You agree not to use the Services to create, upload, post, send, or store content that:
Neural Actors reserves the right, but is not obligated, to monitor and review all content submitted to or generated through the Services. We may remove or refuse to display content that we believe violates these guidelines or our Terms.
We encourage users to report content that they believe violates these guidelines by contacting us at hello@neuralactors.com.
You are responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and legal requirements in your jurisdiction. This includes, but is not limited to:
Neural Actors is based in Delaware, United States, and our Services are primarily operated from the United States. If you access our Services from outside the United States, you are responsible for complying with both U.S. laws and the laws of your own country.
You acknowledge that the use of AI-generated content may be subject to emerging regulations in various jurisdictions. Some jurisdictions may require disclosure when AI-generated content is used in certain contexts, such as political advertising or commercial endorsements. You are responsible for understanding and complying with any such requirements applicable to your use of Generated Content.
If you believe that any content on our Services violates applicable laws or regulations, please report it to us at hello@neuralactors.com.
When you submit, upload, or otherwise make available any content to the Services, including scripts, prompts, or other inputs used to generate content ("User Content"), you represent and warrant that:
You acknowledge that any breach of these representations may cause Neural Actors to incur substantial liability. You agree to indemnify and hold harmless Neural Actors from and against any claims, suits, actions, demands, liabilities, and settlements, including, without limitation, reasonable legal and accounting fees, arising out of or related to your User Content.
By submitting User Content to the Services, you grant Neural Actors a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display your User Content in connection with operating and providing the Services. This license is for the following purposes:
You understand and acknowledge that the nature of AI technology requires us to process and analyze your User Content to provide the Services. This may include using your User Content to train and improve our AI models.
You acknowledge and agree that Neural Actors may preserve User Content and may also disclose User Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal process, applicable laws, or government requests; (ii) enforce these Terms; (iii) respond to claims that any User Content violates the rights of third parties; or (iv) protect the rights, property, or personal safety of Neural Actors, its users, or the public.
This license survives termination of your account or these Terms, solely for the purpose of allowing Neural Actors to maintain the integrity of the Services and to comply with legal obligations.
Neural Actors does not control and does not have any obligation to monitor User Content that you or other users submit, post, transmit, or otherwise make available on the Services. However, we reserve the right to:
We may implement technical measures to detect and prevent the use of the Services to create content that violates these Terms or applicable laws. These measures may include, but are not limited to:
You acknowledge that these monitoring systems are not perfect and may occasionally fail to detect prohibited content or may incorrectly flag permissible content. If you believe that content has been incorrectly flagged or that prohibited content has not been detected, please report it to us at hello@neuralactors.com.
Neural Actors assumes no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.
NEURAL ACTORS DOES NOT WARRANT THAT: (I) THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS; (II) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS; OR (V) ANY ERRORS IN THE SERVICES WILL BE CORRECTED.
NEURAL ACTORS SPECIFICALLY DISCLAIMS ANY LIABILITY WITH REGARD TO:
YOU UNDERSTAND AND AGREE THAT THE SERVICES UTILIZE ARTIFICIAL INTELLIGENCE TECHNOLOGY THAT IS UNDER CONTINUOUS DEVELOPMENT AND THAT THE QUALITY, ACCURACY, AND RELIABILITY OF THE GENERATED CONTENT MAY VARY. THE GENERATED CONTENT MAY CONTAIN ERRORS, INACCURACIES, OR MATERIAL THAT VIOLATES THIRD-PARTY RIGHTS DESPITE OUR REASONABLE EFFORTS TO PREVENT SUCH ISSUES.
NEURAL ACTORS DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND NEURAL ACTORS WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NEURAL ACTORS, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE SERVICES, INCLUDING WITHOUT LIMITATION:
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, NEURAL ACTORS' LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO NEURAL ACTORS FOR THE SERVICES DURING THE TERM OF YOUR USE OF THE SERVICES, BUT IN NO CASE WILL NEURAL ACTORS' LIABILITY TO YOU EXCEED $100.
YOU ACKNOWLEDGE THAT IF NO FEES ARE PAID TO NEURAL ACTORS FOR THE SERVICES, YOU SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PERMITTED BY LAW, AND SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM NEURAL ACTORS, REGARDLESS OF THE CAUSE OF ACTION.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
You agree to defend, indemnify, and hold harmless Neural Actors, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
This defense and indemnification obligation will survive these Terms and your use of the Services. Neural Actors reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.
You agree not to settle any matter without the prior written consent of Neural Actors. Neural Actors will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
These Terms will remain in full force and effect while you use the Services or maintain an account with us. The agreement formed by your acceptance of these Terms commences on the date you first access or use the Services and continues until terminated in accordance with these Terms.
For users with a subscription, the term of your subscription will be as specified at the time of purchase and will automatically renew for successive periods of the same duration as the initial term unless you cancel your subscription in accordance with Section 3.4 (Subscription Changes and Cancellation).
You may terminate your account and these Terms at any time by:
If you terminate your account while you have an active subscription, your subscription will continue until the end of your current billing period, and you will not receive a refund for any fees already paid. After the end of your current billing period, your account will be closed, and you will no longer have access to the Services.
Termination of your account does not relieve you of any obligation to pay any outstanding fees or charges that accrued prior to termination.
Neural Actors may terminate or suspend your account and these Terms at any time, with or without notice and for any reason, including, but not limited to:
We may also terminate or suspend your access to the Services if you fail to pay any fees when due. If your account is terminated or suspended for failure to pay, you may be required to pay all past due amounts before you can regain access to the Services.
If we terminate or suspend your account for any reason, we will not be liable to you or any third party for any loss or damage that may result from the termination or suspension of your access to the Services, including the loss of any Generated Content or other data.
Upon termination of your account and these Terms for any reason:
The following provisions of these Terms will survive termination:
If your account is terminated, you may not create a new account without our express written permission. If you attempt to create a new account without our permission, we may terminate the new account immediately and without notice.
These Terms and any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of Delaware, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
At Neural Actors' sole discretion, it may require you to submit any disputes arising from these Terms or use of the Services, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Delaware law.
Any arbitration shall take place in Wilmington, Delaware, unless both parties agree otherwise in writing. The language of the arbitration shall be English. The number of arbitrators shall be one. The arbitration award shall be final and binding on the parties and its execution may be presented in any competent court, including any court having jurisdiction over either party or any of its property.
Each party shall bear its own costs in any arbitration proceeding, except that the arbitrator may, in their discretion, award reasonable attorneys' fees and expenses to the prevailing party.
BY AGREEING TO THESE TERMS, YOU ACKNOWLEDGE THAT YOU ARE WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Notwithstanding the foregoing, each party shall have the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION.
You may not join or consolidate claims with claims of any other person or entity, and there shall be no authority for any dispute to be arbitrated on a class-action basis. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
Some jurisdictions do not allow the limitations on class actions. In such jurisdictions, the above limitations on class actions will not apply to you, but the remainder of this Section 9 will remain applicable and enforceable.
This class action waiver is an essential part of our Terms and cannot be severed. If for any reason the class action waiver is found to be invalid or unenforceable, the arbitration agreement in Section 9.2 will be null and void, as it is our intent that arbitration not be conducted on a class basis.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire and exclusive understanding and agreement between Neural Actors and you regarding the Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Neural Actors and you regarding the Services.
If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without Neural Actors' prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null. Neural Actors may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provision shall be deleted without affecting the remaining provisions herein.
In such cases, the part deemed invalid or unenforceable shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties. The remaining portions will remain in full force and effect.
Any failure by Neural Actors to enforce any provision of these Terms shall not constitute a waiver of that provision nor any other provision of these Terms.
You may not assign, transfer, or sublicense any or all of your rights or obligations under these Terms without our express prior written consent. We may assign, transfer, or sublicense any or all of our rights or obligations under these Terms without restriction or notification to you.
Any attempted assignment, transfer, or sublicense by you without Neural Actors' prior written consent shall be null and void. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
In the event of a corporate merger, acquisition, reorganization, sale of all or substantially all assets, or similar transaction involving Neural Actors, we may transfer or assign these Terms and our rights and obligations hereunder to the successor entity without your consent.
If you have any questions, concerns, or comments about these Terms, please contact us at:
For legal notices, please send correspondence to hello@neuralactors.com.
We will make every effort to respond to your inquiry in a timely manner. Please note that communications made through the Services' email and messaging systems do not constitute legal notice to Neural Actors or any of its officers, employees, agents, or representatives.